cms

Customer Service Management

Use insight from order management to drive excellent customer service

  • 75% Of buyers said they have spent more with a company because of a history of positive customer service experiences (Global Customer Service Study).
  • 82% Of clients stop purchasing from a company if they feel the company doesn’t care about them. (Source: The Rockefeller Corporation)
  • Creating a new customer is 10X the price of keeping your existing customer. That STARTS with good customer service.

Key Benefits

crm-icon

Assign items from orders to trouble ticket cases – The objects of what most customer’s reference in issues are line items within recent orders. So, naturally, we let you reference recent orders while creating a case, which you can later report on to find out which items are generating the most issues, and why.

crm-icon

Create & share Knowledge-base articles – Creating knowledge base articles will enable employees to quickly resolve known issues (Customer self-service is available on the customer portal, which is part of BizAutomation’s e-commerce capabilities).

crm-icon

Internal & Self-Service Customer RMAs - Customer RMAs can be created from order line items, and can be enabled for self service customer initiated RMA requests (Customer self-service is available on the customer portal, which is part of BizAutomation’s e-commerce capabilities).

crm-icon

Online Case Forms & E-Mail to Case – Create any number of case forms, that you can place on your web site, and have customers fill out to generate case records in BizAutomation. With email to case, your customers can send simple email messages which automatically create cases in the customer service module within BizAutomation.

crm-icon

Upload documents– Upload any document to the Case record.