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Enterprise
Portal – Customer and Vendor Portal.
Whether you’re a large or small business, you need to collaborate
internally as well as with customers and external work forces - that’s
where BizAutomation.com’s Enterprise Portal comes in. It enables
transactional business-to-business activities, significantly increasing
your business efficiency.
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• Content Orchestration – From the home page
tab, you can drive content specific to your audience group, such as
internal news content relevant to customers, partners, or suppliers.
• Self-Service Order Entry with Price Management – Customers and
channel partners can order items based on credit card, e-check or
approved credit. You can assign created limits and terms from the
inside, and expose that information from the portal so your key
customers and trading partners always know where they stand. Pricing
formulas auto-calculate the right price based on tiers, preferred
customers, or volume discounts.
• Service & Support Management with built-in Knowledgebase -
Customers and trading partners can create their own cases, interact with
internal support agents, post comments to a case, and track resolution
progress. They can also access the knowledge base for self-help solution
research.
• Share Documents, Expose Orders, Invoices, Proposals, etc.. –
From the inside you can share documents relating to the trading partner,
such as contracts. You can also expose online Invoices and Proposals for
review and printing, providing an audit trail. You can also show amounts
paid, due dates, and so forth. From the inside, activity tracking
enables you to see when your customer last viewed an invoice.
• Project Collaboration & Fulfillment Tracking – Let your
customers and trading partners track project or fulfillment processes
online.
• Partner Relationship Management (PRM) with Partner-Point –
Through BizAutomation.com’s PRM solution, you’ll be able to
bi-directionally share and assign new third party leads, organizations,
contacts, cases, projects, tasks and calls. It’s what we call total
ecosystem management. Partners can log on, and create new Forecasts, or
assign new records to their channel manager on the inside.
• Supply Chain Management – Show
inventory levels to vendors filtered by items they supply.
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