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Enterprise Portal – Customer and Vendor Portal.
Whether you’re a large or small business, you need
to collaborate internally as well as with customers and external work forces - that’s
where BizAutomation.com’s Enterprise Portal comes in. It enables transactional business-to-business
activities, significantly increasing your business efficiency.
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• Content Orchestration – From the home page tab, you can
drive content specific to your audience group, such as internal news content relevant
to customers, partners, or suppliers.
• Self-Service Order Entry with Price Management – Customers and channel
partners can order items based on credit card, e-check or approved credit. You can
assign created limits and terms from the inside, and expose that information from
the portal so your key customers and trading partners always know where they stand.
Pricing formulas auto-calculate the right price based on tiers, preferred customers,
or volume discounts.
• Service & Support Management with built-in Knowledgebase - Customers
and trading partners can create their own cases, interact with internal support
agents, post comments to a case, and track resolution progress. They can also access
the knowledge base for self-help solution research.
• Share Documents, Expose Orders, Invoices, Proposals, etc.. – From the inside
you can share documents relating to the trading partner, such as contracts. You
can also expose online Invoices and Proposals for review and printing, providing
an audit trail. You can also show amounts paid, due dates, and so forth. From the
inside, activity tracking enables you to see when your customer last viewed an invoice.
• Project Collaboration & Fulfillment Tracking – Let your customers and
trading partners track project or fulfillment processes online.
• Partner Relationship Management (PRM) with Partner-Point – Through BizAutomation.com’s
PRM solution, you’ll be able to bi-directionally share and assign new third party
leads, organizations, contacts, cases, projects, tasks and calls. It’s what we call
total ecosystem management. Partners can log on, and create new Forecasts, or assign
new records to their channel manager on the inside.
• Supply Chain Management – Show inventory levels to
vendors filtered by items they supply.
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